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ITIL Trainings

  Date :
21 Apr - 29 Apr
(4 days)
  time :
01:00 PM - 05:00 PM IST
type :
price :


What is ITIL?

Information Technology Infrastructure Library which is well-known as ITIL is a library that describes the framework of the best practices for IT Service Management to deliver IT services.

Why Learn ITIL Training Online at Root2learn?

Experienced Trainers:

At Root2learn, we have ITIL certified trainers who have huge experience in training thousands of students who were settled well in different companies. Our expert trainers will make you learn from fundamentals to advanced topics in order to implement ITIL process and models effectively. We also prefer job-oriented training as it is our primary goal to place our students in top companies.

Classroom Training:

ITIL Classroom training is ideal for the candidates who want to interact, communicate, or debate on the topics with peers. Also, you can ask your trainer all your doubts immediately in the classroom itself. If you are a person who can only focus seeing instructor directly, then ITIL classroom training is for you.

Online Training:

ITIL training online is for the people who cannot travel the long distance to hear classes. People can sit at their home and learn ITIL through our online training. At Root2learn, we provide ITIL certification training online along with online forums to discuss which will be helpful to share knowledge between batch-mates. Also, live online sessions will be provided to clarify the doubts of the students. If students still have queries, they can contact the trainer through the mail or a call.

Mock Tests:

It is the responsibility of our trainers to place our students in prestigious position in a top company and they will do their best for it. At Root2learn, mock tests will be conducted to make you understand how the exam procedure will be and you can also know what kind of questions will be asked in the exam.

Course Fee:

The course fee of ITIL certification training online is affordable and the Foundation exam fee will also be included in it. People who want to learn the course seriously can also get a discount.

ITILCertification Training Course Content Structure

Lesson 1: Introduction to ITIL certification Prep Course
Lesson 2: Evolution of ITIL
Lesson 3: Service Management as a Practice
Concept of Good Practice & ITIL
Concept of a Service
Concept of Service Value
Concept of Service Management
Value Creation through Services
Technologies Private Limited
Functions and Processes
The Process Model & Characteristics
Role Definitions & RACI Model
Service Management Technology & Automation
Lesson 4: The Service Lifecycle
Define & understand the follo
The Service Lifecycle
The ITIL Library
The Role of IT Governance
Lesson 5 : The Lifecycle Phase: Service Strategy
Functions and Processes in Service Strategy
Financial Management
Service Portfolio Management (SPM)
Demand Management
Lesson 6: The Lifecycle Phase: Service Design
Functions and Processes in Service Design
Service Catalogue Management
Service Level Management
Capacity and Availability Managem
IT Service Continuity Management
Information Security Management
Supplier Management
Lesson 7 : The Lifecycle Phase: Service Transition
Functions and Processes in Service Transition
Transition Planning and Support
Change Management
Service Asset and Configuration Management
Release and Deployment Management
Service Validation and Testing, Evaluation
Knowledge Management(DIKW cycle)
Lesson 8: The Lifecycle Phase: Service Operation
Functions and Processes in Service Operation
Event and Incident Management
Request Fulfillment
Problem and Access Management
Monitoring and Control
IT Operations
Service Desk
Technology and Architecture
Lesson 9: The Lifecycle Phase: Continuous Service Improvement
Functions and Processes in Service Operation

Why Learn ITIL?

Benefits for Companies:

For the growth of an organization, it is important to set many goals and in achieving them, ITIL plays a very important role. There are five major steps of ITIL that makes you understand the life cycle of ITIL and learn it completely. They are service strategy, service design, service transition, service operations, and continual service improvement.

These days, almost every organization is implementing ITIL process to their operations to get benefited and improve their business growth. By implementing ITIL, the productivity will be increased which improves the management thus business. This is the main reason why one should learn ITIL.

There are many companies looking for the candidates who have completed ITIL Foundations Certification Training as they will have enough skills to manage service design, operations, and other activities for the improvement of business.

Benefits for Individuals:

The standard framework has become the need for an IT professional to manage the work effectively. As the IT companies realized the effectiveness of ITIL management and the need for ITIL professionals, they started looking for the candidates who has completed ITIL Certification training.


As the recruiters are unable to find the required number of ITIL professionals, you will be definitely benefited, if you learn ITIL training online. The companies are eagerly looking for the ITIL professionals to hire and improve their business growth. So, there is no doubt that you will get a job easily, if you learn ITIL Certification training online in the best institute.


ITIL Certification is kind of brand in the IT world among the individuals and employers. The Complete ITIL Foundations Certification Course will also be helpful to the persons who are already working for a company as it will help the career growth.

Adds Value in Resume:

If you learn ITIL Certification online and mention about that in your Resume, there are more chances you can get the job over others who have no certification. Our students’ say that replies to the job application has increased drastically after adding the ITIL certification on their resume. This is one of the important reasons why people prefer ITIL certification training online.

Common Language Skills:

There are many people who use service management processes, but to use a standard process or the terminology, it is required to learn ITIL and here, ITIL Certification training online helps you learn the common language for service management which is used across Global Supply Chains.

Work Management:

When you undergo ITIL Certification training online, you will learn ITIL framework completely and so you will work better than ever before. You will also be able to understand and apply the process effectively in order to improve the productivity.

Better Pay:

After the completion of ITIL Foundation Certification course, you will be able to get a job with better pay. Compared to the non-certified candidates, certified candidates will be preferred to hire as they have enough skills to work efficiently and improve the productivity. Once you are certified, average salary per annum could be nearly $10,000 and if you are already working, the salary could be increased by 15% after the ITIL certification.

Improved Thinking:

After the completion of ITIL training online, you will learn to think out of the box as our training encourages you to think better in smarter ways for customer satisfaction. Our ITIL certification training online is designed in the way that everyone can focus on needs of customer and user experience. After the training you will also be able to work efficiently to deliver the best services which change the organizational culture to proactive.

Employee-Customer Relationship:

To deliver the services successfully without any flaws, the organization needs the management that has proper skills and experience. ITIL Certification training helps you build confidence that is required for delivering the services at your best which in turn makes the employee-customer relationship strong.

Competitive edge:

The processes of ITIL help the service providers to work with their customers consistently and so the ITIL Foundations Certification Course is essential to understand the models and processes which gives service providers a competitive edge.


There is no defined eligibility criterion for ITIL foundation exam. Professionals who require a basic understanding of the ITIL framework and are willing to enhance the quality of IT service management within an organization can opt for ITIL foundation certification.

Course Objectives
Introducing learners to the lifecycle of managing IT services to deliver to business expectations.
Engaging a case study-based approach to learning the core disciplines of the ITIL best practice.,
To provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach.
To prepare delegates for the ITIL Foundation Certificate in IT Service Management examination.

ITIL Certification:

ITIL Certification comprises of four levels: ITIL Foundation, ITIL Practitioner, ITIL Expert, and ITIL Master.

ITIL Foundation: ITIL Foundation Certification course is a basic course that offers fundamentals which will help people understand everything about ITIL.

ITIL Practitioner: ITIL Practitioner Certification course makes you learn the details of five main ITIL frameworks.

ITIL Expert: ITIL Expert Certification course offers even more details of the ITIL structure to the candidates who already have knowledge to Practitioner level.

ITIL Master: ITIL Master Certification course masters you to implement the ITIL Phases into a real-world framework.

In order to get ITIL certification, it is essential to join the best ITIL training online and Root2learn is one among such.

Our ITIL Training and Certification is ideal for

IT Management staff
IT Support staff
IT Consultants
Business Managers
IT Developers
Service Providers
System Integrators
IT Practitioners involved in strategy design & implementation

Q. Can you tell explains me regarding the Training?


The ITIL best practice service lifecycle approach is widely employed by many of the world’s private and public sector organisations and has been adapted and scaled to meet their individual needs.
The ITIL training and certification course is for IT professionals and practitioners involved in the strategy, design, implementation and delivery of business IT services who require an insight into service management best practice.

Q. What are eligibility criteria for attending the ITIL training?


There is no defined eligibility criterion for ITIL foundation exam. Professionals who require a basic understanding of the ITIL framework and are willing to enhance the quality of IT service management within an organization can opt for ITIL foundation certification.

Q. What is the process of exam?


The ITIL Foundation examination will be held on the last day of the training. This is a one hour online examination comprising 40 questions out of which the participant has to score 26 (65%) to attain the certification. Candidates will be awarded 2 credits for the same from APMG. This is a closed book exam, and electronic devices are not allowed. To attain the highest level of ITIL which is the ITIL Expert certification, a candidate should have 22 credits. There are two levels of certifications available: ITIL Foundation and ITIL Intermediate.

Q. Will you provide certificate?


Yes, we provide certificate.

Q.How we can register for the training?


You can register through online, we will provide online registration link you can use that link and do registration for the same.

Q.There is any group discount?


Yes, if you will be coming with 5 people we will give you 10% discount.

Q. What is training Timing & venue?


Training time will be 9:30 AM to 5:30 PM and venue will be communicated according to locations.

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